All DECARB stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

Find the products you want and add them to the bag. You can either carry on shopping or checkout if you’ve got everything you need.

Your account will show any stored addresses or payment options, making it quick and easy to complete the order.

Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.

Absolutely! Click on the Cart icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account.

Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

We’ll send you an email as soon as it’s on the way!, we ship all items separately, making sure you get what you need as quickly as possible.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. 

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

Not found the information you need? Send our Customer Service team a message while you’re in your account.

We’re sorry to hear you want to cancel.

Can we help with anything so that you don’t have to? You can contact our Customer Service team through your account.

If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

See our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it. 

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the order you wish to cancel and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

Don’t worry, you can try and cancel the item in your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

Need some more help? You can send our Customer Service team a message while you’re in your account.

We’re sorry that happened! We take pride in all our products.

So that we can look into this for you, please contact us to tell us more.

It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll send you an email with the outcome.

We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

We’ll need to know the following:

1. Order Number
2. Incorrect item received
3. The correct item ordered

As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account.

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we know what’s happened, we’ll send you an email with the outcome.

We ship items separately to make sure you get what you need as quickly as possible.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

If the item has been sent, then send a message through your account to let our Customer Service team know and they’ll be happy to help.