Except for our non-returnable products and high-value products, which can only be returned for a limited number of days, you can return products purchased from Decarb Plus throughout the designated return/exchange term (see product details page for the same).

1. In the “My Orders” section of the App/Website/M-site, create a “Return Request.” After pressing the ‘Return’ button, proceed to the screens that appear. Please keep the Return ID that we generate at the end of the process in mind. Keep the object in a safe place until you’re ready to pick it up.
2. We provide pick-up service at times that are determined by your pin-code location and our courier serviceability.
3. If you choose to schedule a pick-up, please package the goods and ensure that it is unused, unwashed, and that all tags are still attached. To speed up the return pickup, keep the packet ready and open. Our employees may inspect the product initially at the time of pickup, and a final quality check will be performed at our Returns Desk.

As soon as we receive the package at our warehouse, we will send you a confirmation email. You can check the status of your return request on the App/Website at any time.

NOTE: NO PRODUCTS WILL BE ACCEPTED IF THE INVOICE IS MISSING WHEN THE PRODUCTS ARE RETURNED OR EXCHANGED.

After Decarb Plus has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer’s account within the following timeframes:

1. NEFT – 1 to 3 business days after the refund has been initiated
2. Online Refund – Depending on your bank partner, 7 to 10 days after refund initiation.

Please note that Decarb Plus begins the reimbursement after a successful return pick-up and/or after the returned item has arrived at our location and has passed our quality check. As a result, the time it takes for the courier partner to transport the return to an Decarb Plus warehouse may affect the refund initiation time. In the event of a refund discrepancy, Decarb Plus reserves the right to request that you share a screenshot of your bank statement with us.

If you’re returning multiple items from the same order, you’ll get a distinct Return ID for each item by email. On a single sheet of paper, write the Return IDs for all of the products and place it inside the packet. If you choose Pickup as your return method, our courier will pick up your items from the pickup address. We currently only pick up products from specific PIN Codes. You will be able to select the pickup option while creating a Return Request on the App/Website if your local pincode is functional.

1. We will collect the return within 4 to 7 days after the request being submitted.
2. Please prepare the return shipment ready for pick-up.

The return request will be refused if the item you returned is used, damaged, or the original tags are missing; in this case, the user will not be eligible for a reimbursement, and Decarb Plus will not be held liable. Please contact our customer service department for additional information.

If the item is not picked up in the first try, the pickup request is listed as failed. If the item meets the return criteria and is within the specified return/exchange period, you can start a new return request (check product details page for the same). Please contact our customer service department for additional information.

If the item you’ve returned has been used, is damaged, or the original receipt(s) has been lost and/or If you refuse to accept delivery of the re-shipped item, you will no longer be eligible for a refund, and Decarb Plus will not be responsible for the return or refund of the said re-shipped item. Please contact our customer service department for additional information.